Festival FAQs

General FAQs

Q – What will be the layout of the area?

Please view our site plan here. *
Elements of the site plan may be subject to change.

Q – What is the capacity of the VIP area?

5,000*
Final capacity of site areas subject to change‎.

Q – What is the capacity of the General Admission area?

23,000*
Final capacity of site areas subject to change‎.

Q – When is Stars and Thunder?

A – The festival runs from June 24 to July 1, 2017. Festival start times vary depending on the day, with gates opening at 2pm on weekdays, and noon on weekends. Fireworks shows will start between 10-10:30pm following the headliner each night.

Q – Where is Stars and Thunder?

A – The outdoor festival is taking place at the Hollinger Park, Fred Salvador Field in Timmins, Ontario. Please visit our “Travel” section to learn more.

Q – When do Stars and Thunder passes go on sale? And how can I purchase?

A – A ticket sale is offered exclusive to Timmins residents starting on December 1 at 9am online.  For those unable to purchase online they can purchase tickets at the Archie Dillon Sportsplex Arena in the Lower Foyer from 9am to 9pm on December 1 and noon to 6pm on December 2.Tickets sales for the general public will begin on December 2 at 6pm online. There will be a payment plan available for online ticket purchases. In addition to online purchasing, ticket sales are available from December 4 to the start of the Festival week at the Timmins Museum during regular business hours.

Q – Is Stars and Thunder an all-ages event?

A – Yes. The City of Timmins will be licensing the majority of the park. An official beer garden will not be established, allowing families to attend together.

 

 

Q – Can I work/volunteer at Stars and Thunder?

A – Many volunteers will be required to ensure the success of this event. An application form will be available on the website shortly. Please complete and return as indicated.

Q – My band rules, can we play at the festival?

A – Please note that we are not currently accepting submissions to play at the gated event, however, there will be a secondary stage setup for a complimentary, family area. Please check the website regularly for details.

Q – What if it rains?

A – The festival will take place, rain or shine. The festival schedule may be altered and/or cancelled if there is a concern for public safety due to high winds, thunder and/or lightning.

Q – Will there be any meet-and-greet or autograph signing sessions?

A – There are no formal meet-and-greet or autograph signing sessions confirmed, however, these opportunities may exist through the various artists’ merchandise tables at the artists’ discretion.

Q – Can tickets be refunded or resold?

A – No refunds are available on ticket purchases, and tickets may not be resold.

Q – Will parking be free?

A – Parking in municipal lots will be governed by regular tariff. On-street parking will be available where applicable.

Accessibility FAQs

Q – Will support person(s) be required to pay admission?

A – Yes. Support people, caretakers and family members assisting people with disabilities will be required to pay full admission.

Q – Will there be an accessible pick-up/drop-off location?

A – Yes. The pick-up/drop-off zone will be located at the front of the festival entrance and open to the public from June 24 to July 1, 2017.

Q – Will Handy Transit be offering door to door services for the festival?

A – Yes. Handy Transit will be offering services to the festival; passengers will be required to register. Trip Bookings may be requested after May 23, 2017. Contact Timmins Transit at 360-2600 ext. 3504 to speak with the Handy Transit attendant.

Q – Will there be accessible parking?

A – Yes. The accessible parking lot will be a municipal lot close to the festival available from June 24 to July 1, 2017. On July 1st, there will be Handy Transit Shuttles available from the accessible parking lot to the festival park.

Q – Will there be an accessible entrance into the festival?

A – Yes. Anyone who requires special assistance will be allowed entry through the accessible entrance. Each person will be allowed one (1) caretaker or family member to help them through the entryway.

Q – Is Stars and Thunder accessible for people with reduced mobility?

A – Yes. Provisions are in place to ensure accessibility, including a dedicated entrance and a designated area within the park to accommodate wheelchairs and other assistive devices.

Q – Are service animals welcome at the festival?

A – As a general rule, animals are not permitted, however, exceptions will be made for certified service animals. Service animals must be kept on a leash and the owner is responsible for keeping the park clean of any animal waste.

Under the AODA’s Use of service animals and support persons, Section 4, Subsection 9:

For the purposes of this section, an animal is a service animal for a person with a disability,

(a) if it is readily apparent that the animal is used by the person for reasons relating to his or her disability; or

(b) if the person provides a letter from a physician or nurse confirming that the person requires the animal for reasons relating to the disability.

NOTE: The public can provide feedback or requirements to the City on the delivery of goods, services or facilities to persons with disabilities:

a) By mail addressed to: City Clerk 220 Algonquin Blvd. East Timmins, ON P4N 1B3

b) By telephone: 705-360-2600 ext 2402

c) In person at: City Hall, 220 Algonquin Blvd. East

d) Or by email at: accessibility@timmins.ca

Planning FAQs

Q – When is Stars and Thunder?

A – The festival runs from June 24 to July 1, 2017. Festival start times vary depending on the day, with gates opening at 2pm on weekdays, and noon on weekends. Fireworks shows will start between 10-10:30pm following the headliner each night.

Q – Where is Stars and Thunder?

A – The outdoor festival is taking place at the Hollinger Park, Fred Salvador Field in Timmins, Ontario. Please visit our “Travel” section to learn more.

Q – What can I eat at Stars and Thunder?

A – A variety of delicious festival food will be available on site through various vendors.

A variety of non-alcoholic and alcoholic beverages will be available for purchase on site. The legal drinking age in Ontario is 19 years old. If you are planning on consuming alcohol at the festival, please bring valid photo ID and be sure to drink responsibly.

Q – I have special dietary needs, can you provide clearance so I can bring my own food?

A – No outside food or beverage will be permitted on festival grounds. We are inviting food suppliers to take special dietary needs into consideration – such as gluten-free, dairy-free and vegetarian options.

Q – What is Timmins weather like during the festival?

A – June and July in Timmins is typically warm, but may cool down in the evenings. Keep an eye on the forecast, and if the weather is less than ideal, please come prepared.

Q – What if it rains?

A – The festival will take place, rain or shine. The festival schedule may be altered and/or cancelled if there is a concern for public safety due to high winds, thunder and/or lightning

Q – Can I bring my camera to Stars and Thunder?

A – Artist contracts stipulate no photos or recordings. For a full list of items allowed and not allowed, please visit the Festival Rules section.

Q – Can I bring my drone to the park?

A – Drones will not be allowed and should not be flown above people.

Q – Can I launch my drone from outside the gated park to capture images of Stars & Thunder?

A – Flying drones in air space above the Stars & Thunder venue is strictly prohibited.

Q – Is there a lost and found at Stars and Thunder?

A – Yes.

Q – Are there medical staff at Stars and Thunder?

A – Yes. We will have paramedics on site.

Accommodations FAQs

Q – Is there camping at Stars and Thunder?

A – Camping will not be permitted on festival grounds, however, the City will also be developing rough camping zones on public and private lands. There is also a selection of provincial and private parks in the area. Click the ‘Stay’ tab on the festival’s homepage for additional details, which will be updated as new accommodation options become available.

Q – What accommodations are available during the festival?

A – The City of Timmins has a variety of local hotels. Rooms are expected to book up quickly, so we recommend booking your stay as soon as possible. Click the ‘Stay’ tab on the festival’s homepage for additional details.

Ticket FAQs

Q – Will day passes be available?

A – Day passes will be available. Prices vary depending on day’s lineup.

Q – How much are the tickets?

A – An eight-day all week general admission pass will be sold for $240 (includes taxes and sales fees).  A VIP pass for eight-day can be purchased for $400 (includes taxes and sales fees). Day pass prices vary depending on day’s lineup, and are as follows:

  • June 24 – $35 (Day 1 children’s pass 10 years and under $5 – limited quantity)
  • June 25 – $35 (Day 2 children’s pass 10 years and under $5 – limited quantity)
  • June 26 – $60
  • June 27 – $80
  • June 28 – $80
  • June 29 – $50
  • June 30 – $60
  • July 1 – $150

*All prices above include taxes and sales fees*

Q – Are tickets required for the fireworks?

A – Fireworks will be visible from outside the festival grounds, but access gated festival grounds will be by ticket only.

Q – Will there be any free activities to celebrate Canada’s 150?

A – Free activities will be hosted at Gillies Lake. Details will be announced at a later time.

Q – What payment methods are being accepted?

A – Visa, Visa Debit, Master Card, and AmericanExpress will be accepted through both online and in-person purchases.

Q – Will there be a payment plan option?

A – A payment plan is available through online purchase only. The payments are broken into three installments – 40% on initial purchase, 30% paid on January 15, 30% paid on March 15, plus a $10 administration fee charged by the ticket sales company.

Q – Is VIP available for single-day tickets?

A – No. VIP is available only when purchasing an eight-day pass.

Q – What perks am I getting as a VIP?

A – VIP event access, VIP spectator area access closest to the stage, VIP food and beverage areas, VIP washroom access.

Q – Are VIP tickets available for children?

A – Children are welcome in the VIP area, however, there is no discounted price. All VIP tickets are $400 (including taxes and sales fees).

Q – Will VIP include seating and cover?

A – No. Please refer to Festival Rules section regarding chairs.

Q – Are VIP box suites available?

A – This is an outdoor festival and there are no box suites.

Q – Will a VIP pass also grant me access to the General Admission area?

A – Yes. A VIP pass will grant access to all both the VIP and General Admission areas.

Q – Can eight-day VIP passes be shared with another person?

A – Sharing is not possible. Signs of bracelet tampering will deny admission.

Q – Can I buy my tickets through a reseller?

A – Sales on secondary sites or through resellers is not permitted and may result in entry being denied.