Festival FAQs

Ticket FAQs

Q – When do Stars and Thunder tickets go on sale? And how can I purchase?

A – A ticket pre-sale is offered exclusive to Timmins residents starting on Thursday, November 16, 2017 at 9am online.  For those unable to purchase online they can purchase tickets at the Archie Dillon Sportsplex Arena in the Lower Foyer from 9am to 8pm on November 16. Tickets sales for the rest of the world will begin on Friday, November 17, 2017 at noon. After November 16, tickets will also be available in person at City Hall during regular business hours. Click here to buy tickets.

Q – Can tickets be refunded or resold?

A – No refunds are available on ticket purchases, and tickets may not be resold.

Q – Will there be a payment plan option?

A – A 3-Payment Plan is available for online purchases only:

  • The first payment is made at the time of purchase, and will amount to 40% of the total face value, and 100% of the service fees
  • The second payment will run February 15, 2018 and is 30% of the total face value
  • The final payment will run April 15, 2018 and will be for the remaining 30% of the total face value

The plan will end February 5 to allow purchasers enough time between the purchase payment and the second payment. There is a non-refundable $10 fee to utilize the payment plan option, and an additional $10 non-refundable fee that will be charged if the purchaser defaults on the plan and we have to cancel.

Q – I cannot wear my bracelet for 8 days due to work or other restrictions. Can I cut it off?

A – The City of Timmins will arrange for a bracelet exchange. Ticket holders who cannot keep the bracelet on for the duration of the festival will need to register with a piece of photo ID. They will be issued a card, and upon re-entry, they will be required to present this card, the corresponding piece of photo ID and the bracelet that has been removed. Additional details will follow.

Q – I’ve lost or misplaced my tickets, and I no longer have the original email to print them, what do I do?

A – Please visit the support page for our ticketing provider, Frontgate Tickets at http://support.frontgatetickets.com

Q – I have a question or concern about my order. What do I do?

A – If you need to look up details of your order, you can do so by managing your account on our ticketing page, located at https://timmins.frontgatetickets.com/. If you need to make an adjustment to your order, such as contact info, please reach out to our ticketing provider Frontgate Tickets at support.frontgatetickets.com

Q – I haven’t received my tickets by email. What do I do?

A – Check your spam folder – sometimes emails from people that are not in your contacts get moved there. You should have received the email within a few hours of purchase. Your ticket is a PDF attachment that would have been sent with the subject line “Stars & Thunder 2018, Presented by Goldcorp – PGM Digital Ticket” with your order number. Searching your email with your order number may help you find it. If you still can’t find it, reach out to our ticketing provider Frontgate Tickets at support.frontgatetickets.com. They can be reached by phone or email. Be sure to include as much detail as possible about your order including name, phone number, email and order number.

Q – Can I just show my phone/email to the gates to get in?

A – We recommend printing your PDF ticket and bringing that with you to get in, as you would hate to get to the gate and have your phone battery or signal not cooperate.

Q – Will day passes be available?

A – Day passes will be available. Prices vary depending on day’s lineup.

Q – How much are the tickets?

A – Take advantage of our Early Bird pricing until April 30, 2018. All ticket price information can be found here. (http://www.starsandthunder.com/#tickets)

*All prices above include taxes and sales fees*

Q – How much are tickets for children?

A – 8 day General Admission: $100 | 1 day general admission pass: $25
Note: Children ticket holders must be accompanied by an adult general admission ticket holder and be 10 years of age or younger.

Q – Are tickets required for the fireworks?

A – Fireworks will be visible from outside the festival grounds, but access to the gated festival grounds will be by ticket only.

Q – What payment methods are being accepted?

A – TicketMaster accepts most major credit cards, including international cards, as well as PayPal.

Q – Is VIP available for single-day tickets?

A – Based on availability, single-day VIP tickets may become available after April 30, 2018. Check our ‘Tickets’ section for updates.

Based on availability, single-day VIP ticket prices will be as follows:

Day 1-6: $180

Day 7: $270

Day 8: $320

 

Q – What perks am I getting as a VIP?

A – VIP event access, VIP spectator area access closest to the stage, VIP food and beverage areas, VIP washroom access.

Q – Are VIP tickets available for children?

A – Children are welcome in the VIP area, however, there is no discounted price. All VIP tickets are $450 (including taxes and sales fees).

Q – Will VIP include seating and cover?

A – No. Please refer to Festival Rules section regarding chairs.

Q – Are VIP box suites available?

A – This is an outdoor festival and there are no box suites.

Q – Will a VIP pass also grant me access to the General Admission area?

A – Yes. A VIP pass will grant access to both the VIP and General Admission areas.

Q – Can eight-day VIP passes be shared with another person?

A – Sharing is not possible. Signs of bracelet tampering will deny admission.

Q – Can I buy my tickets through a reseller?

A – Sales on secondary sites or through resellers is not permitted and may result in entry being denied.

General FAQs

Q – What will be the layout of the area?

Click here to view the site plan.

Q – What is the capacity of the VIP area?

5,000*
Final capacity of site areas subject to change‎.

Q – What is the capacity of the General Admission area?

23,000*
Final capacity of site areas subject to change‎.

Q – When is Stars and Thunder?

A – The festival runs from Sunday, June 24 to Sunday, July 1, 2018. Festival start times vary depending on the day, with gates opening at the following times:

Q – Where is Stars and Thunder?

A – The outdoor festival is taking place at the Hollinger Park, Fred Salvador Field in Timmins, Ontario. Please visit our “Travel” section to learn more.

Q – Is Stars and Thunder an all-ages event?

A – Yes. The City of Timmins will be licensing the majority of the park. An official beer garden will not be established, allowing families to attend together.


Q – Can I work/volunteer at Stars and Thunder?

A – Many volunteers will be required to ensure the success of this event.

VOLUNTEERS can now access the new user-friendly method to sign up and communicate as a Stars and Thunder 2018 Volunteer.

Initlive is the new online format that will assist this festival in registering and communicating with our valued Volunteers.  All information gathered is kept confidential and is not shared with any other organization or business.

To start the registration process, please visit https://app.initlive.com/JE/xxm7ex55libaln

Q – What if it rains?

A – The festival will take place, rain or shine. The festival schedule may be altered and/or cancelled if there is a concern for public safety due to high winds, thunder and/or lightning.

Q – Will there be any meet-and-greet or autograph signing sessions?

A – Anyone buying tickets on the first two days of tickets sales (November 16 and 17) will be entered in a draw to win one of 10 meet-and-greet packages. The 10 winners will be entered into a draw again to select which order they choose their artist. Limit one winner per artist. These opportunities may also exist through the various artists’ merchandise tables at the artists’ discretion.

Q – Will parking be free?

A – Parking in municipal lots will be governed by regular tariff. On-street parking will be available where applicable.

Accessibility FAQs

Q – Will support person(s) be required to pay admission?

A – Yes. Support people, caretakers and family members assisting people with disabilities will be required to pay full admission.

Q – Will there be an accessible pick-up/drop-off location?

A – Yes. The accessibility pick-up/drop-off zone will be located at the front of the festival entrance and open to the public from June 24 to July 1, 2018.

Q – Will Handy Transit be offering door to door services for the festival?

A – Yes. Handy Transit will be offering services to the festival; passengers will be required to register. Trip Bookings may be requested after May 22, 2018. Contact Timmins Transit at 360-2600 ext. 3504 to speak with the Handy Transit attendant.

Q – Will there be accessible parking?

A – Yes. Additional details to follow.

Q – Will there be an accessible entrance into the festival?

A – Yes. Anyone who requires special assistance will be allowed entry through the accessible entrance. Each person will be allowed one (1) caretaker or family member to help them through the entryway. The caretaker or family member must also be a ticket holder.

Q – Is Stars and Thunder accessible for people with reduced mobility?

A – Yes. Provisions are in place to ensure accessibility, including a dedicated entrance and a designated area within the park to accommodate wheelchairs and other assistive devices.

An accessible platform will be provided for mobility devices with a viewing stage. An allocated number of seats and one (1) space for a friend, family member, support persons and service animals will be made available on a first come basis. A portion of the existing grandstands at the site has also been modified to allow for accessible access and seating.

Q – Are service animals welcome at the festival?

A – As a general rule, animals are not permitted, however, exceptions will be made for certified service animals. Service animals must be kept on a leash and the owner is responsible for keeping the park clean of any animal waste.

Under the AODA’s Use of service animals and support persons, Section 4, Subsection 9:

For the purposes of this section, an animal is a service animal for a person with a disability,

(a) if it is readily apparent that the animal is used by the person for reasons relating to his or her disability; or

(b) if the person provides a letter from a physician or nurse confirming that the person requires the animal for reasons relating to the disability.

NOTE: The public can provide feedback or requirements to the City on the delivery of goods, services or facilities to persons with disabilities:

  1. a) By mail addressed to: City Clerk 220 Algonquin Blvd. East Timmins, ON P4N 1B3
  2. b) By telephone: 705-360-2600 ext 2402
  3. c) In person at: City Hall, 220 Algonquin Blvd. East
  4. d) Or by email at: accessibility@timmins.ca

Planning FAQs

Q – When is Stars and Thunder?

A – The festival runs from Sunday, June 24 to Sunday, July 1, 2018. Festival start times vary depending on the day, with gates opening at the following times:

  • Day 1: 1pm
  • Days 2-6: 3pm
  • Day 7: 1pm
  • Day 8: Noon

Q – Where is Stars and Thunder?

A – The outdoor festival is taking place at the Hollinger Park, Fred Salvador Field in Timmins, Ontario. Please visit our “Travel” section to learn more.

Q – What can I eat at Stars and Thunder?

A – A variety of delicious festival food will be available on site through various vendors.

A variety of non-alcoholic and alcoholic beverages will be available for purchase on site. The legal drinking age in Ontario is 19 years old. If you are planning on consuming alcohol at the festival, please bring valid photo ID and be sure to drink responsibly.

Q – I have special dietary needs, can you provide clearance so I can bring my own food?

A – No outside food or beverage will be permitted on festival grounds. We are inviting food suppliers to take special dietary needs into consideration – such as gluten-free, dairy-free and vegetarian options.

Q – What is Timmins weather like during the festival?

A – June and July in Timmins is typically warm, but may cool down in the evenings. Keep an eye on the forecast, and if the weather is less than ideal, please come prepared.

Q – What if it rains?

A – The festival will take place, rain or shine. The festival schedule may be altered and/or cancelled if there is a concern for public safety due to high winds, thunder and/or lightning

Q – Can I bring my camera to Stars and Thunder?

A – Artist contracts stipulate no photos or recordings. For a full list of items allowed and not allowed, please visit the Festival Rules section regularly, as this list may be adjusted.

Q – Can I bring my drone to the park?

A – Drones will not be allowed and should not be flown above people.

Q – Can I launch my drone from outside the gated park to capture images of Stars & Thunder?

A – Flying drones in air space above the Stars & Thunder venue is strictly prohibited.

Q – Is there a lost and found at Stars and Thunder?

A – Yes. It is located in the Volunteer Check-In Office.

Q – Are there medical staff at Stars and Thunder?

A – Yes. We will have paramedics on site.

Accommodations FAQs

Q – Is there camping at Stars and Thunder?

A – Camping will not be permitted on festival grounds, however, the City will be developing rough camping zones on public and private lands. There is also a selection of provincial and private parks in the area. Click the ‘Stay’ tab on the festival’s homepage for additional details, which will be updated as new accommodation options become available.

Q – What accommodations are available during the festival?

A – The City of Timmins has a variety of local hotels. Rooms are expected to book up quickly, so we recommend booking your stay as soon as possible. Click the ‘Stay’ tab on the festival’s homepage for additional details.